Fixing your gear and using it for many seasons reduces overall consumption, which is good for your wallet (more money for trail snacks!) and even better for the planet.

This is why Patagonia builds the highest-quality gear and guarantees it for life. Bring us your most loved (and abused) piece of clothing and we’ll repair it!

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Step 01.

CLEAN YOUR GEAR.

Be sure to check the washing instructions on your garment.
If your item is not washed to our satisfaction, we will send it to be dry cleaned on your behalf.

Step 02.

BRING IT IN TO YOUR NEAREST GONE. STORE.

Find us at:
The V&A Waterfront
High Constantia
44 Stanley, Johannesburg

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Step 03.

OUR STAFF WILL ASSIST YOU & APPROVE YOUR REPAIR.

Unfortunately, it is not always guaranteed that an item can be restored.

Step 04.

FILL OUT A FORM.

All your details and information about the garment will be captured in-store.

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Step 05.

RECEIVE CONFIRMATION THAT WE'VE GOT YOUR GEAR.

You will receive confirmation via email that your gear is in good hands.

Step 06.

WAIT FOR US TO CORRESPOND.

Lois, our repair wonder woman will update you on the progress of your repair and may ask you how adventurous you want your “new” garment’s look to be. Our aim is to restore its functionality. 

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Step 07.

RECEIVE A MAIL THAT SAYS YOUR GEAR IS READY!

Come and pick up your Repaired gear, as good as “new”! Usually takes about +- a month  :)
(Depending on how busy we are!)
We will however keep you informed on the status of your repair.

Unfortunately, not every garment has the option to a second life.

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Here are a few things that we are unable to repair :

- Delaminated items (interior lining flaking off). Should you want to donate it to us instead, we will reuse its fabric.
- Replenishing down clusters - can’t replenish, but can patch to stop loss. This refers to recycled down, goose + duck feather.
- Numerous holes/tears
- Hidden/invisible zippers. We only replace with a normal zipper.
- Boxers and briefs
- Select luggage
- Waterproof packs and bags
- Shoes (take it to a shoe-repairer)
- Socks
- Buffs and masks
- Threadbare items example: nano jacket, cut the thread at home if it’s being pulled out.
- Pilled fleece/sweaters (try these tips to remove pills)
- Stains (check out this stain removal guide)

If we determine your item is beyond repair, we will return it to you or you are welcome to donate it to us to use for scrap fabrics.

Better than new.

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Trade in your used gear

The best thing we can do for the planet is cutting down our consumption by keeping the gear we already own, in play for longer, by trading it in or fixing what can be fixed.

If you have an old Patagonia item that is just sitting around, we’ll give you credit towards your next purchase at the Gone. store.

Credit amount will be determined in store based on the value and condition of your used garment.