Damaged & Defective

We sell only the highest quality products and brands which, in certain instances, are intended to be used in extreme conditions.

Defective

• A defective item is defined as having a material manufacturing imperfection rendering it unfit for its design intent. 
• We check all our products before we ship them. On the off chance you receive a defective item please inform us within 7 days.
• Defective goods can be returned and once inspected and declared undamaged or defective, we will issue you a refund within 7 workings days. Returns must include a  reason for the return.
• Please email customerservice@goneoutdoor.com with your query.

Damaged

• A damaged item is defined as a manufacturing imperfection that is not considered material
• Wear & Tear damage is considered normal and is caused by a product being used for its original design intent.
• We check all our products before we ship them. On the off chance you receive a damaged item please inform us within 7 days.
• Damaged goods can be returned and once inspected and declared undamaged or defective, we will issue you a refund within 7 workings days. Returns must include a  reason for the return.
• Items damaged due to wear & tear will be repaired at a reasonable charge. 
• Please email customerservice@goneoutdoor.com with your query.